ปัจจัยที่ส่งผลต่อความสําเร็จของหน่วยงานภาครัฐในการสร้างการยอมรับจากประชาชนเพื่อพัฒนาที่อยู่อาศัยของชุมชนดินแดง

Abstract

The research on the factors affecting the success of government agencies in building acceptance for housing development in the Din Dang district aimed to observe the process of government agencies in building public acceptance and exploring the factors affecting the success in building acceptance for improving the community in the Din Dang district, Bangkok. This was qualitative research with the key performance, including 4 responsible government officers, 6 people and the leader in the Din Daeng community were interviewed in-depth. The collected data was analyzed through the theory and related research. The results showed that the key process initiated by the public survey and hearing for modifying the operation process. Besides, changing attitudes, supporting and encourage the people participating the housing improvement as well as education and monitoring. Those were consistent with the new public service (NPS) and governance process. The success factors included: personal factors, namely, (1) openness to new things and coping with uncertainty, as well as (2) knowledge and understanding of impact; operation factors, such as (1) public participation, (2) transparency, accountability, (3) equality, (4) leadership and (5) seamless policy and good administration; and other factors, such as knowledge of staff. The findings could be applied to nearby communities in terms of the issue of building acceptance. In addition, it could be used as a guideline to create public acceptance for housing development and propose policy for the responsibility of government agencies.